Retail

Harry’s Shoes required Xperteks® to provide a complete and thorough assessment of all their computing systems storewide. The assessment led to a revelation of issues that needed to be addressed immediately. This was due, in part, by the old adage used by their previous IT Company, “if it ain’t broke, don’t fix it.” Harry’s Shoes was accustomed to working an IT company who still used the ole “Break/Fix” model of support and soon realized that this model was expensive and did not give them the results they expected. Harry’s Shoes needed to change how they approach their IT management and now required an IT support model that would give them proactive support, swift responsiveness, network management, security, disaster recovery, and end-user support 7 days a week.

Xperteks® provided Harry’s Shoes with a premium Managed I.T. support package, complete with 24/7/365 day remote helpdesk support, complete network security from the IT perimeter, all the way down to the desktop, unlimited onsite support, managed backup and disaster recovery system, vendor management and a preventative maintenance program to ensure all workstations, digital signage, and digital cash registers, are working optimally even through high-volume times.

As a result, Harry’s Shoes has enjoyed the periodic IT meetings that are now more planning sessions rather than emergency cost spending meetings, as well as a stable, properly Managed I.T. network that allows them to conduct business with confidence and assurance that their IT systems and employees are completely taken care of quickly.