Harry’s Shoes required Xperteks to provide a complete and thorough assessment of all their computing systems storewide. The assessment led to a revelation of issues that needed to be addressed immediately. This was due, in part, by the old adage used by their previous IT Company, “if it ain’t broke, don’t fix it.” Harry’s Shoes was accustomed to working an IT company who still used the ole “Break/Fix” model of support and soon realized that this model was expensive and did not give them the results they expected. Harry’s Shoes needed to change how they approach their IT management and now required an IT support model that would give them proactive support, swift responsiveness, network management, security, disaster recovery, and end-user support 7 days a week.
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