Shortly after Xperteks implemented a Managed Backup and Disaster Recovery (BDR) system, West Care experienced a catastrophic server failure at one of their locations. The primary server suffered from hardware failures that required over 10 business days to repair and bring back online. Since this location was protected with Xperteks BDR systems, this West Care Medical location only experienced 20 minutes of downtime. The BDR system successfully launched a virtual version of the EMR server, allowing the West Care Medical office to continue to conduct business as usual until the primary server was repaired.
During this time, Xperteks also performed a vulnerability assessment that justified West Care Medical to allow Xperteks to implement their enterprise end-point security package powered by Sophos.