5 Key Factors SMBs Need To Know Before Choosing a Managed Service Provider

5 Key Factors SMBs Need To Know Before Choosing a Managed Service Provider

In a study conducted by MSPalliance, it is uncovered that managed services were able to generate an estimated revenue of $154 billion by cloud and MSPs in North America.

The study also concluded that SMBs are among the majority customers. This dismisses the notion that managed services are too expensive for SMBs to consider. SMBs tend to focus more on improved operational performance, cost, reduced operational risk and quick innovation. And MSPs are the solution to it. SMBs turn to MSPs for IT security, 24/7 system monitoring, data management, and managing other IT services.

There's a lot that IT services have to offer, but how can SMBs choose the best service provider that will be right for the company?

Consider these points below for the answer:

#Point 1: Asking right questions and performing assessment

A trusted MSP will help you create a technology roadmap that will help you focus on your success through the technology upsides and changes. They will want to know if you need certain characteristics and specifications such as office 365, Dropbox or industry-specific software packages to handle your workload.

#Point 2: Choose a partner who knows every aspect of your business

Every company is unique, and so are their business challenges. The right MSP will give recommendations and suggest improvements beyond just your hardware. Before committing based on the MSP vendor’s claims, do a check on current and past customers and what they have to say about the organization. Service providers need to have the best understanding of the SMB’s objectives based on which to offer a service plan for their clients.

#Point 3: Addressing the pain points

Discuss the particular critical problems, security vulnerabilities, and areas where outages have occurred in the past. They should be able to assist with asset tracking and compliance reporting worth their weight in server parts. Get the service provider to plan a detailed solution specific to these critical issues.

#Point 4: Know the vendor's range of offerings

Choose an MSP that offers remote as well as onsite support. Regular preventive maintenance of servers and workstations by the MSPs will ensure equipment are running properly. Go for a comprehensive service; wherein SMBs can fulfill all their needs from a single provider and does not have to go through multiple and potentially conflicting vendors.

#Point 5: Insist on result and reviews

Ask the provider to give formal reviews and show data regularly to understand the effectiveness of their engagement. Most leading MSPs provide Virtual CIO comprising quarterly performances, corporate strategy, budget planning and business impact analysis. Detailed asset tracking is another service that you should ask for before selecting the right MSP. Also, there should be frequent meetings with the account managers.

Recently, a company asked its IT staff to leave their routine activities for two weeks and compete in an internal contest of identifying a business problem and find a solution. At first, the management was skeptic about it, but after a week they were surprised to see the kind of ideas that surfaced.

The experiment showed how IT professionals could contribute to a company's success, when not fighting infrastructure fires or doing routine activities. Most IT professionals have a greater inclination towards technology, which withers away while performing daily duties, patching servers. That is why SMB leaders have started to extend service providers into IT operations, which free their people to make the business more successful. 


An exclusive reliance on in-house IT prevents organizations from aligning themselves with the current needs of the business. With their knowledge, engagement at all times and cost effectiveness, Managed service providers are IT experts who can upstage your IT management. The right MSP will provide transparency to the end users, enable the productivity of users and deliver dynamic and timely service. The right Managed Service Provider would use the latest systems and solutions to give their customers access to the best and most up-to-date service.

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