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7 Must Have Service Expectations of Your IT Service NYC

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The managed IT services model is a great way to offload essential responsibilities to an expert to reduce costs, improve service quality and free internal resources to focus on work that’s specific to your business. If you are looking for IT Service NYC, you will find many providers offering a variety of services. It’s important to know what to look for in selecting the right IT services for your business.

Here are seven “must have” service expectations of your IT Service in New York City or anywhere:

1. IT Service NYC Responsiveness

Call Xperteks Now Does your IT Service NYC answer their phones live or do you always have to leave a voicemail and wait for someone to call you back

We answer our phones live 24 hours a day if a problem arises, even on weekends. Why? Because many of the CEOs and executives we support work outside normal hours and find it the most productive time they have. If they cannot access their computer network AND can’t get hold of anyone to help them, it’s incredibly frustrating.

2. Guarantees from Your IT Service NYC

Do they offer a written, guaranteed response time to your calls?

We guarantee to have a technician working on a problem within 60 minutes or less of your call. This is written into every one of our client service agreements because it’s standard procedure.


3. NO Geek Speak

Xperteks No Geek Speak Do they take the time to explain what they are doing and answer your questions in terms that you can understand (not geek-speak), or do they come across as arrogant and make you feel stupid for asking simple questions?

Our technicians are trained to have the “heart of a teacher” and will take time to answer your questions and explain everything in simple terms

4. IT Service NYC Continuous Improvement

Do they consistently (and proactively) offer new ways to improve your network’s performance, or do they wait until you have a problem to make recommendations?

We conduct quarterly review meetings with our clients to look for new ways to help improve their operations, lower costs, increase efficiencies and resolve any problems that may be arising. Our goal with these meetings is to help our clients be more profitable, efficient and competitive.

Xperteks Continuos Improvement

5. IT Service NYC Transparency

Xperteks Transparency Do they provide detailed invoices that clearly explain what you are paying for?

We provide detailed invoices that show what work was done, why and when, so you never have to guess what you are paying for. We also double-check our invoices for accuracy before they are sent to you.

6. Protection from Your IT Service NYC

Do they have adequate errors and omissions insurance as well as workers’ compensation insurance to protect YOU?

Here’s something to consider: if THEY cause a problem with your network that causes you to be down for hours or days or to lose data, who’s responsible?

Here’s another question to consider: if one of their technicians gets hurt at your office, who’s paying? In this litigious society we live in, you better make darn sure whomever you hire is adequately insured with both errors and omissions insurance AND workers’ compensation — and don’t be shy about asking to see their latest insurance policies!

A few years ago, Geek Squad was slapped with multimillion-dollar lawsuits from customers for bad behavior by their technicians. In some cases, their techs where accessing, copying and distributing personal information they gained access to on customers’ PCs and laptops brought in for repairs. In other cases, they lost a client’s laptop (and subsequently all the data on it) and tried to cover it up. 

Bottom line: make sure the company you are hiring has proper insurance to protect YOU.

Xperteks Protection

7. On-Time & On-Budget

Xperteks On-time On-budget Do they guarantee to complete projects on time and on budget?

All projects are fixed-priced and guaranteed to be completed on time, in writing. This is important because many unethical or incompetent computer guys will only quote “time and materials,” which gives them free rein to nickel-and-dime you as well as take as much time as they want completing a project.

Our Managed I.T. clients experience faster performance, fewer glitches and practically zero downtime.

Over time, some parts of your system will degrade in performance, causing them to slow down, hang up and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.

Feel as though you have an in-house enterprise IT department – without the costs. As an Xperteks® client, you’ll have access to knowledgeable support staff that can be reached immediately should you have any kind of problem or question.

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