The managed IT services model is a great way to offload essential responsibilities to an expert to reduce costs, improve service quality and free internal resources to focus on work that’s specific to your business. If you are looking for IT service NYC, you will find many providers offering a variety of services.
It’s important to know what to look for in selecting the right IT services for your business.
Here are 5 Technical Service Standards your IT Service provider must meet in New York City or anywhere:
1. US-based Help Desk
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Is their help-desk U.S.-based or outsourced to an overseas company or third party when you are looking for IT Service NYC?
We provide our own in-house help desk and make sure the folks helping you are friendly and helpful. We consider this one of the most important aspects of customer service, as well as the importance of keeping your data secure. |
2. IT Service NYC Certifications
| Do your IT service technicians maintain current vendor certifications and participate in ongoing training — or are they learning on your dime?
Our technicians are required to keep the most up-to-date vendor certifications in all the software we support. Our hiring process is so stringent, 99% of the technicians who apply don’t make it through. (Guess who’s hiring them?) |
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3. IT Service NYC Professionalism
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Do your technicians arrive on time and dress professionally?
Our technicians are true professionals that you would be proud to have in your office. They dress professionally and show up on time, and if they cannot (for some odd, unforeseen reason), we always notify the client immediately. By a large, we believe these are minimum requirements for delivering a professional service. |
4. Know YOUR Business
| Are your technicians familiar with – and can they support – your unique line of business applications?
We own the problems with all lines of business applications for our clients. That doesn’t mean we can fix faulty software — but we WILL be the liaison between you and your vendor to resolve problems you are having and make sure these applications work smoothly for you. |
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5. IT Service NYC Accountability
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All things considered, when something goes wrong, how does your IT Service NYC respond. Regardless of if the issue is with your Internet service, phone systems, printers or other IT services, do your technicians own the problem or do they say, “that’s not our problem to fix?”
We feel WE should own the problem for our clients, so they don’t have to try and resolve any of these issues on their own — that’s just plain old, good service and something many computer guys won’t do. In general, some parts of your system will degrade in performance, causing them to slow down, hang up and crash over time. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime. Feel as though you have an in-house enterprise IT department – without the costs. As an Xperteks® client, you’ll have access to knowledgeable support staff that can be reached immediately should you have any kind of problem or question. |
