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5 Network Maintenance Expectations of Your IT Service NYC

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The managed IT services model is a great way to offload essential responsibilities to an expert to reduce costs, improve service quality and free internal resources to focus on work that’s specific to your business. If you are looking for IT Service NYC Maintenance, you will find many providers offering a variety of services.

It’s important to know what to look for in selecting the right IT services for your business. Here are 5 network maintenance expectations of your IT Service in New York City or anywhere:

1. Remote Monitoring

Remote Monitoring Insist on remotely monitoring your network 24/7/365 to keep critical security settings, virus definitions and security patches up-to-date and PREVENT problems from turning into downtime, viruses, lost data and other issues.

Our IT Service NYC Maintenance system watches over your network to constantly look for developing problems, security issues and other problems so we can address them BEFORE they turn into bigger problems.

2. Reporting

You should expect weekly reporting that shows all the updates, security patches, and status of every machine on your network so you know for SURE your systems have been secured and updated.

Every week our clients get a detailed report that shows an overall health score of their network and the updates to their antivirus, security settings, patches and other important network checks, such as hard-drive space, backups, speed and performance in addressing your IT Service NYC Maintenance.


3. Secure Access

.Secure Access Is it standard procedure for your network administrator to provide you with written network documentation detailing what software licenses you own, critical passwords, user information, hardware inventory and other vital network information, or are they the only person with the “keys to the kingdom?”

NEVER allow an IT person to have that much control over you and your company.

If you get the sneaking suspicion that your current IT person is keeping this under their control as a means of job security, get rid of them (and we can help to make sure you don’t suffer ANY ill effects). This is downright unethical and dangerous to your organization, so don’t tolerate it!

With our IT Service NYC, our clients receive documentation of all network information, including quarterly updates to ensure key people from your organization have this information and know how to use it, giving you complete control over your network.

4. Staff Redundancy

Are technicians on staff who are familiar with your network in case your regular technician goes on vacation or gets sick? Our IT Service NYC Maintenance team all have a deep understanding of your network.

Our answer is always Yes; since we keep detailed network documentation (basically a blueprint of your computer network) and updates on every client’s account, any of our technicians can pick up where another one has left off.

Staff Redundancy

5. Legal Loopholes

.Legal Loopholes

Does your network maintenance provider offer an “all-inclusive” support plan, is it TRULY all-inclusive, or are their “gotchas” hidden in the fine print?

Our “all-inclusive” support plan is just that — all-inclusive. One of the more popular service plans offered by consulting firms today is an “all-inclusive” or “all-you-can-eat” managed services plan.

These are a good thing, because they’ll save you a lot of money in the long run. HOWEVER, make sure you REALLY understand what is and isn’t included. Some things to consider are:

  • Is hardware and/or software included?
  • Is phone/e-mail help desk included or extra?
  • Are off-site backups included? To what degree?
  • What are the costs/consequences of early cancellation?
  • What about on-site support calls? Or support to remote offices?
  • What about network upgrades, moves or adding/removing users?
  • If you have a major disaster, is restoring your network included or extra?
  • What about 3rd-party software support? (We recommend that this IS included.)
  • If the hardware and software is included, what happens if you cancel the contract?
  • Are home PCs used to access the company’s network after hours included or extra?
  • What if you aren’t happy with their services? Do they offer a money-back guarantee?

Our IT Service NYC clients experience faster performance, fewer glitches and near zero downtime.

Over time, some parts of your system will degrade in performance, causing them to slow down, hang up and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.

Feel as though you have an in-house enterprise IT department – without the costs. As an Xperteks® client, you’ll have access to knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
Learn more about Managed IT Services.

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