Xperteks Provides Instant Remote Support Using Bomgar

Xperteks uses an Enterprise-level remote support appliance by Bomgar. This allows Xperteks support reps to remote control PCs, servers and mobile devices through corporate firewalls. Our support reps can see the screen, control the mouse and work as if physically present.

Both client and the support rep connect to our Bomgar Remote Support Appliance through outbound connections.

This enables Xperteks to log and record every remote control session, passing no data through a 3rd party.  Most sessions are clientless, lasting only for the duration of the support call and leaving no footprint on the remote computer. This equates to instant and unsurpassed customer service levels without compromising the existing security of internal corporate networks.

Xperteks Client Access Portal is what facilitates clear and easy communication with our support staff. It provides your own secure web portal to submit tickets and requests, review work status and much more. The Client Access Portal stands guard, 24/7, to accelerate communications between you and our support staff.

Client Access Portal helps you to work smarter and happier

• Speed service ticket submission and improve accuracy
  Submit service tickets directly into our portal anytime you wish. Submissions arrive fast and without transcription errors.
   
• Increased satisfaction
  Through the Client Access Portal, your can work directly with us by setting priorities, reviewing work status and evaluating goals.
   
• Reduce support calls
  Our Clients are able to submit and monitor tickets, update tasks, review invoices, and check project status themselves at anytime, via the web. As a result, you spend less time answering questions via phone or email.