Retail Solutions

World Famous Harry's Shoes Ditches Break-Fix IT Company, Hires Xperteks as their Managed IT Services Provider.

Harry's Shoes is a New York City, Upper West Side tradition, offering an extensive selection of quality American and European brand men's, women's and children's shoes at reasonable prices. Divided into two almost adjacent locations, their main airy shop showcases women's shoes on the right and men's footwear on the left. The children's store has its own unique colorful shop just a half block north. 

The Problem: 

Harry’s Shoes initially face many IT support challenges, due to ongoing issues ranging from store-to-store connectivity, network security, disaster recovery and responsive end-user support.

 

The Solution:

  • Gained 24/7/365 Remote Help Desk Support

    Harry’s Shoes required Xperteks to provide a complete and thorough assessment of all their computing systems storewide. The assessment led to a revelation of issues that needed to be addressed immediately. This was due, in part, by the old adage used by their previous IT Company, “if it ain’t broke, don’t fix it.” Harry’s Shoes was accustomed to working an IT company who still used the ole “Break/Fix” model of support and soon realized that this model was expensive and did not give them the results they expected. Harry’s Shoes needed to change how they approach their IT management and now required an IT support model that would give them proactive support, swift responsiveness, network management, security, disaster recovery, and end-user support 7 days a week.

  • Gained a Comprehensive Back-up and Disaster Recovery System

    Xperteks provided Harry’s Shoes with a premium managed IT support package, complete with 24/7/365 day remote helpdesk support, complete network security from the IT perimeter, all the way down to the desktop, unlimited onsite support, managed backup and disaster recovery system, vendor management and a preventative maintenance program to ensure all workstations, digital signage, and digital cash registers, are working optimally even through high-volume times.

  • Secured Entire Network to Secure them From Fraud or Hacking Attempts

    As a result, Harry’s Shoes has enjoyed the periodic IT meetings that are now more planning sessions rather than emergency cost spending meetings, as well as a stable, properly managed IT network that allows them to conduct business with confidence and assurance that their IT systems and employees are completely taken care of quickly.